Responsible Gaming

Responsible gaming at N1 Casino on n1-ca.com is based on the principle that gambling must remain a form of entertainment, not a way to solve financial or personal problems. Responsible gaming means making conscious, informed decisions about how much time and money you spend, understanding the risks involved, and playing only within limits you can afford to lose. N1 Casino recognizes that a small proportion of players may experience difficulties with gambling. For this reason, we provide a comprehensive set of tools, information, and support channels to help you stay in control. If you are worried about your own gambling or that of someone close to you, our customer support and responsible gaming team are available to assist with limits, breaks, or account closure, and to guide you toward specialized professional help where needed.

Risk Awareness

Gambling always involves risk. Understanding that risk and recognizing early warning signs are essential to keeping your play under control. You should never view N1 Casino as a source of income or financial recovery, but as paid entertainment with clear boundaries.

Possible signs of problematic gambling

• Increasing frequency and stakes: You gamble more often than before, increase your usual bet sizes, or chase losses by placing larger or riskier bets after a loss.
• Preoccupation with gambling: You think about the casino when you are at work, at school, or with family, planning when and how to play next.
• Spending beyond your budget: You deposit money that was intended for essential expenses (rent, mortgage, food, utilities, debts) or borrow money to continue gambling.
• Loss of control: You find it difficult to stop when you have reached your planned time or money limit, or you repeatedly play "until you win back what you lost."
• Negative emotional impact: You feel anxiety, guilt, irritability, or depression related to your gambling, especially after playing or after losses.
• Concealing behaviour: You hide your gambling from family or friends, delete transaction histories, or lie about how much time or money you spend on N1 Casino.
• Impact on responsibilities: You neglect work, studies, family duties, or social relationships due to gambling or to recover from gambling sessions.

Self-assessment questions

If you answer "yes" to several of the questions below, we strongly recommend using our protection tools and contacting a professional support organization:

• Do you often gamble longer than you originally planned?
• Do you gamble with money you cannot comfortably afford to lose?
• Have you tried to cut down or stop gambling but found it difficult?
• Do you chase losses by returning to the casino to win back money you lost?
• Has your gambling caused conflicts with your family, partner, or friends?
• Have you borrowed money, sold possessions, or used credit to finance gambling?
• Do you feel restless, irritable, or low when you are unable to gamble?

Important: This simple test is not a clinical diagnosis. It is only an indicator that you may benefit from professional advice or additional limits and protections on your account.

Limits & Tools

N1 Casino provides configurable tools to help you control how much time and money you spend on the platform at n1-ca.com. These tools are available to all players registered from Canada (excluding Ontario, where services are not offered) and are designed to meet industry best practices and Malta Gaming Authority standards applicable to our license MGA/B2C/394/2017.

Deposit limits (daily, weekly, monthly)

Deposit limits help you define in advance how much you can add to your N1 Casino balance over specific periods. Once a limit is reached, you will not be able to deposit more until the period renews.

1. Accessing the limits section: Log in to your account at n1-ca.com, open your profile menu, and navigate to "Responsible Gaming" or "Limits" in your personal account area.
2. Choosing the type of limit: You can set daily, weekly, and/or monthly deposit limits. You may use one or several at the same time. Each limit specifies the maximum amount you can deposit in the relevant period.
3. Setting the amount: In the corresponding field (for example, "Daily deposit limit"), enter the maximum amount in CAD that you are comfortable losing during that period. We recommend using an amount that remains affordable even if fully lost.
4. Confirming and applying: Review your entries and confirm. In most cases, decreases to your limits take effect immediately, while increases may be subject to a cooling-off period (for example, 24 hours) and additional confirmation to protect you from impulsive changes.
5. Monitoring your usage: The cashier or responsible gaming section will display your remaining deposit capacity within the chosen period, helping you keep track of your spending.

Protective note: If a conflict arises between limits set in your account and any limits communicated to our support team, the more restrictive limit will be applied for your protection wherever technically possible.

Time limits and session control

Time management is a key element of responsible gambling. N1 Casino provides functions that help you control session length and set mandatory breaks.

• Session timers: In your account's "Responsible Gaming" section, you may activate a session time limit. Specify the maximum duration (for example, 60 or 120 minutes). Once this time is reached, you will be logged out or prompted to stop playing and take a break.
• Reality checks: You may receive regular on-screen notifications (for example, every 60 minutes) indicating how long you have been playing and how much you have won or lost during that period. These messages are designed to help you reassess whether you want to continue.

Short "Time-Out" breaks (24 - 72 hours)

If you feel tired, emotional, or under pressure, a short voluntary break can help you regain control.

1. Finding the Time-Out option: Log in, go to your profile, and select "Responsible Gaming" or "Account Limits". Look for the "Time-Out" or "Cooling-Off" setting.
2. Choosing the duration: Select a break period, for example:
   • 24 hours;
   • 48 hours;
   • 72 hours.
3. Confirming your choice: Read the description of the consequences (temporary suspension of deposits and play), then confirm. During the selected period:
   • you will not be able to place bets or make deposits;
   • you may be unable to access games and certain promotional materials;
   • you may still be able to log in to review your account history and, where legally and technically permitted, request withdrawals.
4. End of Time-Out: At the end of the chosen period, account access will be restored automatically. If you feel that you need a longer restriction, consider using the self-exclusion options described below.

Self-Exclusion

Self-exclusion is a stronger protective measure intended for players who feel they are losing control, or who have experienced gambling-related harm. During a self-exclusion period, you will not be able to use your N1 Casino account on n1-ca.com and you should not attempt to create new accounts.

How to initiate temporary or permanent self-exclusion

1. Accessing the self-exclusion section: Log in to your account and navigate to the "Responsible Gaming" or "Self-Exclusion" section in your personal area. If you cannot find it, contact customer support at [email protected] and request assistance.
2. Choosing the exclusion period: You may request:
   • a temporary self-exclusion (for example, 6 months, 12 months, or another available fixed period); or
   • a permanent / lifetime self-exclusion, intended for players who believe they should not gamble again.

   The minimum recommended period for effective self-exclusion is 6 months. Longer periods are available and may provide more protection.

3. Submitting your request: Select the desired duration in the menu, or send a clear written request to customer support via e-mail or live chat stating:
   • that you wish to self-exclude from N1 Casino on n1-ca.com;
   • the length of time (for example, "6 months", "12 months", or "permanent").
4. Confirming your decision: For your protection, we may ask you to confirm that you understand:
   • you will not be able to access your account for the duration of the self-exclusion;
   • any attempts to circumvent the exclusion may result in extended measures and cancellation of any activity on new accounts.
5. Activation of self-exclusion: Once processed, your account will be marked as self-excluded. We will:
   • block access to your account for gambling purposes;
   • stop sending marketing communications to the extent technically possible;
   • take reasonable steps not to accept new registrations from you under the same personal details within our systems.

Consequences of self-exclusion

• Login and gameplay: You will not be able to log in to play, deposit, claim bonuses, or participate in promotions during your self-exclusion period.
• Withdrawals and existing balance: Subject to identity verification and our Terms and Conditions, we may process withdrawals of any remaining real-money balance according to applicable rules. Bonus funds and incomplete wagering requirements may be handled under bonus terms published at https://n1casino.com/en-ca/bonus-terms.
• Reactivation:
  • For temporary self-exclusion, your account will normally remain blocked until the full period expires. In certain cases, you may need to contact support to request reactivation after the end of the period; in such cases we may apply a cooling-off period and an additional confirmation step.
  • For permanent or lifetime self-exclusion, reactivation is generally not permitted. Any request to reopen such an account, if considered at all, would be subject to extended waiting periods and thorough assessment, and may be refused for your protection.
• Multiple accounts: You must not attempt to create new accounts during self-exclusion. If we detect additional accounts, we may close them, void activity, and withhold bonuses in accordance with our Terms and Conditions and responsible gaming obligations.

Support contacts for self-exclusion

If you need help initiating self-exclusion, or if you are unable to access your account, you may contact us by e-mail at [email protected]. Please clearly state that your request relates to responsible gaming and self-exclusion so that our team can prioritize your protection.

Support Resources

N1 Casino encourages all players to seek independent, confidential support if they are concerned about their gambling. In addition to our internal tools, a range of local Canadian and international services provide professional assistance, information, and counselling. Using these services is free or low-cost, and your privacy is protected under their respective confidentiality policies.

Local support resources in Canada

The following services are examples of national or provincial helplines and organizations available to players in Canada (services and hours may change; please consult their websites for the most current information):

• Canada-wide information and links:
  • Responsible Gambling Council (RGC) - independent non-profit providing education, tools, and links to help services.
    • Website: responsiblegambling.org
    • Languages: English, French materials available
  • Canadian Centre on Substance Use and Addiction (CCSA) - provides research and resources regarding gambling harm.
    • Website: ccsa.ca
• Provincial problem gambling helplines (examples):
  • Alberta Health Services - Addiction Helpline
    • Phone: 1-866-332-2322
    • Hours: 24/7
    • Languages: English (other languages via interpretation where available)
  • British Columbia - Gambling Support BC
    • Phone: 1-888-795-6111
    • Website: gamblingsupportbc.ca
    • Hours: 24/7 phone; online chat hours as listed on site
    • Languages: English; access to additional languages through translation services
  • Ontario - ConnexOntario (information service; N1 Casino does not offer services to Ontario residents)
    • Phone: 1-866-531-2600
    • Website: connexontario.ca
    • Hours: 24/7
    • Languages: English; information about services in other languages
  • Québec - Gambling: Help and Referral (Jeu: aide et référence)
    • Phone (toll-free in QC): 1-800-461-0140
    • Website: jeu-aidereference.qc.ca
    • Hours: 24/7
    • Languages: French and English

These services can provide referrals to local counselling, self-help groups, and additional resources in your province or territory.

International support organizations

National and cross-country self-exclusion schemes

In addition to our own self-exclusion tools, some countries operate centralized schemes that allow players to exclude themselves from multiple licensed operators. While these schemes may not apply directly to N1 Casino's Malta-based license, they illustrate best practices and may be relevant if you reside or relocate there:

• United Kingdom - GAMSTOP
  • Online self-exclusion from all UK-licensed online gambling companies.
  • Website: gamstop.co.uk
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • National register for gambling access prohibitions in Spain.
  • Information: via the Spanish regulator (Dirección General de Ordenación del Juego).
• Land-based casino and lottery self-exclusion in Canada:
  • Many provincial gaming corporations offer self-exclusion programs for land-based casinos and some online platforms under their regulation. Contact your provincial gambling helpline or gaming authority for official information.

Note: Self-exclusion on n1-ca.com is separate from any external schemes. You should use all relevant tools (our internal self-exclusion and any available national schemes) for maximum protection.

Blocking and filtering tools

To reduce access to gambling websites across your devices, you may use specialized software. These tools are not operated by N1 Casino but can support your decision to stop or limit gambling:

• Gamban
  • Blocking software that restricts access to gambling sites and apps across multiple platforms.
  • Website: gamban.com
• BetBlocker
  • Free tool that allows you to block access to gambling websites and choose a restriction period.
  • Website: betblocker.org
• General web filters and parental controls: Many operating systems, routers, and security suites allow you to block selected categories of websites, including gambling, using built-in or third-party software.

Family and loved ones support

If you are affected by another person's gambling, you can access dedicated resources that focus on the needs of families and friends:

• Gambling Therapy - Support for families and friends
  • Website: gamblingtherapy.org/en/friends-family
• Gam-Anon (support groups for relatives and friends of problem gamblers)
  • Website: gam-anon.org
  • Local meetings and online resources; hours vary.

All of the above services aim to treat your information confidentially. However, we recommend reviewing each organization's privacy policy directly on its website.

Help for Family

Gambling-related harm often affects not only the player but also their close relatives, partners, and friends. N1 Casino encourages family members to seek help early and to approach the topic with care and respect.

How to talk to someone about their gambling

• Choose the right time and place: Speak when the person is not currently gambling, is relatively calm, and when you both have enough time. Avoid discussions immediately after major losses or conflicts.
• Use non-judgmental language: Focus on your feelings and observations instead of accusations. For example: "I am worried because I have noticed you spend a lot of time gambling" rather than "You are ruining everything with gambling."
• Describe specific behaviours: Mention concrete examples, such as unpaid bills, missed events, or changes in mood, rather than making general statements.
• Express concern, not control: Emphasize that your goal is to support them, not to punish or humiliate them. Make it clear that you believe professional help can make a difference.
• Offer information about support: Have a list of helplines, websites, or local counsellors ready, and suggest reviewing them together.

Engaging the person in support

• Suggest a self-assessment: Encourage the person to honestly answer the self-assessment questions above or to complete an online test on a reputable responsible gambling site.
• Propose professional counselling: Many provinces in Canada offer free or subsidized counselling for gambling problems for both gamblers and their families. Suggest contacting local services together.
• Discuss practical protections: With the person's consent, help them:
  • set deposit and time limits on n1-ca.com;
  • use the Time-Out or self-exclusion functions;
  • install blocking software on shared devices.

Support groups and resources for families

Family members should also take care of their own well-being. You can access dedicated support networks, including:

• Gam-Anon - support for families and friends of gamblers:
  • Website: gam-anon.org
  • Information on local in-person meetings and online groups.
• Gambling Therapy - Friends & Family forums and chats:
  • Website: gamblingtherapy.org
  • Offers moderated forums and live support for affected others.
• Local mental health services: In Canada, public health agencies and community organizations often provide counselling or support groups for families affected by addiction. Contact your provincial health information line or family doctor for referrals.

Recommended next steps

• Consult a psychotherapist or counsellor: Seek a professional experienced in addiction and gambling-related issues. This may involve individual, couple, or family therapy.
• Use crisis hotlines if needed: If you are experiencing acute distress or fear for your safety, contact your local emergency number (911 in Canada) or a mental health crisis line in your province.
• Protect your finances and legal interests: Consider obtaining legal or financial advice if gambling debts or joint accounts are affected.
• Set personal boundaries: Clearly communicate what you can and cannot do to support the person (for example, not paying their gambling debts) and stick to those boundaries.

Operator's Commitment

N1 Casino, operated by N1 Interactive Ltd under Malta Gaming Authority license MGA/B2C/394/2017, is committed to offering a safe and responsible gambling environment for players accessing n1-ca.com from Canada (excluding Ontario). Our responsible gaming framework is continually reviewed and updated to align with regulatory expectations and best practices.

Internal monitoring and risk checks

• Behavioural analysis: We may monitor gameplay and transaction patterns using automated systems and manual reviews to identify indicators of problematic gambling, such as:
  • frequent high-value deposits over a short period;
  • repeated failed deposit attempts;
  • rapid session escalation or excessively long continuous play;
  • repeated use of bonuses in ways that suggest loss of control.
• Account flags and reviews: If our systems detect unusual or high-risk behaviour, your account may be flagged for a responsible gaming review. This does not imply wrongdoing but is intended to assess whether additional support or restrictions are appropriate.
• On-site messaging and prompts: We may use reality checks, pop-up messages, or targeted reminders to encourage you to consider setting limits, taking breaks, or reviewing your recent activity.
• Staff training: Customer support and relevant operational staff receive training on recognizing signs of gambling-related harm in customer interactions and on responding appropriately.

When we may contact you

To meet our responsible gaming obligations and under applicable data protection and gaming regulations, we may proactively contact you if we observe behaviour that could indicate a risk of harm. For example:

• significant increases in deposit frequency or amounts without clear justification;
• repeated contacts mentioning financial or personal difficulties linked to gambling;
• evidence that you are ignoring or bypassing previously set limits or exclusions.

In such cases, we may:

• send informational messages suggesting limits, self-exclusion, or external support;
• contact you via the e-mail associated with your account for a welfare check, asking if you wish to set additional protections;
• apply or propose specific restrictions (for example, deposit limit reductions or temporary account suspension) if necessary to comply with responsible gaming and regulatory duties.

Data and privacy: All monitoring and interventions are carried out in accordance with our Privacy Policy, available at https://n1casino.com/en-ca/privacy-policy, and applicable data protection laws. Information collected for responsible gaming purposes is handled confidentially and used to enhance your safety.

Updates

N1 Casino may update this Responsible Gaming information at any time to reflect changes in applicable laws, regulatory guidance from the Malta Gaming Authority, developments in Canadian market standards, or improvements in our internal procedures and tools.

How you will be informed

• Website publication: The current version of this page will always be available via the Responsible Gaming section on n1-ca.com.
• In-account notifications: Where appropriate, we may display notices or banners within your account area to highlight significant changes, such as new tools or modified exclusion procedures.
• E-mail communication: For material changes that affect your rights or obligations, we may notify you by e-mail using the address registered on your account, in accordance with our Terms and Conditions and, where relevant, with any consent you have provided.

Last updated: 6 November 2026

Contact & Feedback

If you have questions about responsible gaming, need help with limits, Time-Out, self-exclusion, or wish to provide feedback on our protective tools and procedures, you can contact our dedicated support team.

Responsible gaming contact details

• E-mail (primary support): [email protected]
• E-mail (general information): [email protected]
• Website: https://n1-ca.com

While a dedicated phone number specific to responsible gaming is not specified, our customer support team will treat any responsible gaming request as a priority through the above channels.

Feedback and support request form

You may also use the contact or support form available in your account area (if provided) to submit:

• requests to set, modify, or remove responsible gaming limits (subject to cooling-off rules);
• requests for Time-Out or self-exclusion, clearly stating the desired duration;
• feedback on how our responsible gaming tools work and suggestions for improvement;
• questions about how your data is used in connection with responsible gaming monitoring.

When contacting us about responsible gaming, please indicate this in the subject line (for example, "Responsible Gaming - Self-Exclusion Request") so that we can handle your inquiry promptly and with appropriate confidentiality.

Reminder: If you believe your gambling has become problematic, we strongly encourage you to combine our internal tools with external professional help from the Canadian and international resources listed above.